Reviews & Testimonials

Cathy and the rest of the staff at the hotel and beauty salon were beyond exceptional. The attention to detail and reassurance which the team gave not only to me and my husband but also my mother was beyond first class customer service. From the moment we looked into booking the wedding Cathy demonstrated complete professionalism and was one of the main reasons why we held the wedding at this venue as my husband and I live in Australia. All correspondence to all areas of the hotel were always promptly answered and the highest regard given.

I cannot express just how much I am impressed with the high level of customer service. A couple of small examples are; when I was about to leave for the church on a horse and carriage it begun to spit rain. Cathy called our room and said that she had ordered a taxi just in case the carriage didn’t have a roof. The carriage did but her thoughtfulness was very much appreciated.

Then at the end of the night when the fish and chip cones were being distributed I mentioned to the night manager ‘Danny’ that my husband hadn’t received any and wondered if there was any more. I didn’t expect them to make a fresh batch but they did and again was very much appreciated. Our wedding experience was truely magical and it is thanks to the amazing staff who work at the Shelbourne in all areas. Thank you so much Cathy for making the day run so smoothly, I felt so calm when everyone said I would be stressed! Anna, thank you to you and your team for the beautiful flowers. We still had them in my house nearly 3 weeks post wedding which shows the high quality produce you use.

Please pass on our sincerest gratitude to the chef who everyone commented on saying that they had eaten the best steak of their lives that night. The head table thought that maybe it was just us who had received the best but we’re thrilled to hear that each table received the same amazing service. Also to the sommelier for giving us a fabulous tasting experience the week before and allowing us to upgrade the red for no additional charge; thank you. Everyone commented on how nice the wines were and as Andrew is a wine maker this was quite important to us. Thank you so much ?

The Michael Collins room was stunning and totally what I imagined a room at the Shelbourne would be like; classic and beautiful. To the staff who brought us champagne at breakfast the morning after the wedding and made sure that all our needs were taken care of, thank you.

To all the lovely staff at the spa who brought us champagne and ice cream when we had finished our massages on the Monday, thank you. You marked the end of our stay on a sweet note. Thank you to the Shelbourne for making our stay and our wedding so perfect. We will never forget it and can honestly say that we had our wedding reception at the best hotel in Ireland on July 1; thank you from the bottom of our hearts.

Stephanie & Andrew 

 

Cathy, from Niall and I.. a huge thank you to both yourself and your team for everything you did for both ourselves and our families and friends on the day of our wedding. The 29th April is a day and weekend we will both never forget, from the moment we made initial contact with yourself to the minute we checked out the day after the wedding everything and everyone was above and beyond what we could have ever imagined.

When we, our close family an bridal party arrived the evening before the staff could not have been more helpful and accommodating, as a bride you always imagine getting ready for your wedding at home but for us we choose to stay in the hotel the evening before and get ready in the hotel and it was perfect,  yourself and the staff were on hand to help with anything we needed on the morning from bringing breakfast to the room, helping me down to the car to the reception we received when we arrived back from the church.

A very special thank you to you…!!  You made planning the whole day so simple and really put us both at ease nothing was ever a problem and you always made time for us.  We have had amazing feedback from our families and friends, on the hotel, the food and the staff each and everyone of them was made feel so special. 

We had an unforgettable day which is down to yourself and all the staff, we look forward to many more visits to The Shelbourne and wish you the very best in the future the hotel is lucky to have you. I just wish we could do it all again..!!

Karen & Niall

 

Hi Cathy, from Barry and I ..a massive thank you, THANK YOU to you and all the team for everything you did for us and our families on our wedding day. All of the staff in the hotel contributed to making the day so special for us all. The atmosphere in the hotel on the day is all down to them. The food was delicious, the flowers, the table setting and the room all looked amazing. All the team were so professional and friendly and the service at the meal was absolutely fantastic. Please pass on our thanks to everyone that was working and involved that day. You really have an amazing gang working in the Shelbourne.

A very special thank you to you! The day would not have gone so well without your help, advice, management and oversight. I don’t know how you do it every weekend ! You are an absolute pro, thank you for doing such a brilliant job for us and we had amazing feedback from our families saying how much they enjoyed the day which is all thanks to you! Barry and I had the most special day celebrating our wedding with all our family and friends.

The best of luck with all your upcoming Weddings! Thank you again.

Derina & Barry

 

Where do I even begin. The Shelbourne as a venue is outstandingly beautiful and exquisite, the party rooms are even better than what you’d imagine. They are classic, elegant and timeless, a beautiful backdrop to any wedding. But, despite how beautiful the venue was, the SERVICE and quality is what made our experience once-in-a-lifetime. Cathy and her team were impeccable. They attended to every detail and thought of things we hadn’t considered. It rained on the day, and Cathy had a staff of umbrellas take us to/from the church – and not just the wedding party, but the guests too. They had every, single, small detail covered and were so proactive to have things prepared in case we might need them. The night of, food was spectacular and the staff were helpful in delivering anything we asked for, with speed and efficiency. Gabor looked after us and when we had to make an on-the-spot change to plans, they executed immediately. I was hungry in the evening (having missed the late night food menu from all the dancing) and they had a cheeseburger made straight away. Everything they did was outstanding, and I couldn’t have possibly chosen a better venue for my wedding day. Thanks for everything!!

Georgie & Brian

 

Hi Cathy, hope you’re well. We really had an amazing day and night and can’t thank you and all the staff from the Shelbourne for everything. You all really went above and beyond for us and all our guests. Thanks again for everything.

Magid & Louise 

 

Hi Cathy, Thank you so much for everything…we couldn’t have done it without you! We had a great time, thoroughly enjoyed our day and all your little touches…it was exactly how we wanted it to be. Our guests were extremely complimentary about the organisation, rooms, food, flowers, service…please pass on our sincere appreciation to the team there. See you next year for our anniversary 🙂 Thanks again Cathy.

Claire & Dave

 

Hi Cathy, can you please pass on our thanks to everyone at the hotel who made our day one that will be remembered with joy by ourselves and all who joined us. It is rare that an event with such high expectations are exceeded but it’s fair to say that on all fronts this was the case for our wedding. In particular, we would like to thank Anna and her team, Robbie and the team of chefs, Melita and yourself. Cathy, your advice, attention to detail and crucially your kindness and support was so very welcome and appreciated. We imagined it would be special but the team at the Shelbourne made it spectacular. We will never forget how the experience made us feel. Thanks and we hope to see you soon,

Angela & Ken

 

Hi Cathy, Back to work and reality and I just want to sincerely thank you and all the staff at The Shelbourne in helping us to have the most amazing wedding day on Saturday! The flowers were amazing so please pass on my thanks to Anna and all the florists. The food was superb and has been much commented on by the guests for its quality and beautiful presentation, so please pass on our thanks to all in the banqueting team. Especially Danny the coordinator who was so lovely and couldn’t to enough for us. Finally, the biggest thank you is to you Cathy, always an absolute pleasure to deal with, a total professional who was always so helpful and kind, I can never thank you enough. We had the most fantastic time at The Shelbourne and look forward to going back for future celebrations and anniversaries! With my very best wishes, Una

Una & Ivor

 

Hi Cathy, We have arrived back in Sydney after a whirlwind and fantastic 2.5wks away. We cannot express enough gratitude for everything you and the team at The Shelbourne did to make our wedding the most special day we’ve had. Every little detail was so mindfully thought out and we felt like absolute royalty. From you bringing me that amazing cream from the spa, to the set up of the rooms and the beautiful calm nature on the day was truly wonderful and we send you and everyone involved a huge heart filled thank you…. Oh and not to forget THAT entrance you all provided, that knock our socks off! Our families and friends were equally grateful and impressed with everything. Thank you so much and we cannot wait for our next stay with you and hopefully to see you again to give you another hug 🙂

Sophie & Arie

 

Hi Cathy, we hope you are well. We just wanted to write and say thank you so much for making our wedding day so special. Sorry it’s taken us a few weeks, have been meaning to get in touch but wifi was intermittent at best in Mexico.  We really appreciate the hard work you put in to make the entire day so special and personal to us.  Everyone had such a great time and we had so much fun, there were lots of tears and laughter which we think is a good sign!!  We were really happy with the quality of the food – everything was perfect!  All your colleagues on the night and indeed throughout our entire stay were so friendly, professional and accommodating.  We didn’t want to leave! Thanks again and good luck with all your upcoming weddings! Take care, 

Lesley & Madthav

 

“Cathy, I just wanted to thank you on behalf of Seán and myself for everything you did for us for our wedding.  I didn’t get to see you much on the day as I was all over the place.
We had the most amazing day from start to finish.  I literally can’t put into words how amazing it was.  I loved every second of it and want to do it again!
We had the most amazing service, food and venue. We really wanted to try and express how grateful we are for all that you especially did for us. You have been a constant support over the phone and email for nearly a year and right up to the last day and all the last minute changes, you have been incredible.  We couldn’t have wanted for any more, you really went above and beyond. The Shelbourne Hotel have an absolute jewel in you Cathy and you are amazing at what you do. You made it feel so personal to us and that we weren’t just another wedding. We really did have the most amazing experience at The Shelbourne.  The staff are absolutely unbelievable and so attentive. Thank you so much to you, Robbie and his team for the incredible food and to Danny and his team for looking after us so well in the evening.  We really didn’t want for anything, We were so well looked after. Thanks so much again Cathy.  I wish we could do it all over again!”

Anouska and Seán 

 

“Dear Cathy, I know yourself and Matt have been in touch however I wanted to drop you an email to say thanks so much for making our wedding day so unbelievably special. It was the best day of our lives and we enjoyed every minute. The work that you and the team did to make our day so special will always be remembered by everyone, from us to our family and friends. The attention to detail was nothing short of perfect and our overall experience was amazing. You are so brilliant at what you do and your passion for it shines through. We will never forget it 🙂 The Shelbourne will always have a special place in our hearts…. I look forward to coming back to The Shelbourne (anytime I get the chance!!) and hopefully I’ll bump into you again. Thanks so much and all the best. ”

Ciara and Matt

 

“Hi Cathy, apologies for the delay in coming back to you. Between the honeymoon, settling back in here in San Francisco and going straight to work, we feel like we are only coming down from what was the best few days of our lives so far.
We cannot even begin to thank you enough for the help and assistance that you personally gave to us and also for the overall service of the staff of the Shelbourne Hotel. It really was incredible and we genuinely believe probably the best standard of service that not only we, (and many of our guests have stated too) have ever experienced in ANY 5 star hotel in the world. It truly was Phenomenal.
From the waitresses, Kate in particular on the Thursday, to the concierge (Daddy has a new best friend in Dennis!), to Peter helping us on the Thursday evening with rooms, to Mary who saved the day with my flowers, to Gabor during the meal, to Yvonne and Stephen coming up to help settle our nerves before we left for the church, we were constantly showered with warmth and assistance.
Our guests couldn’t speak more highly of the food they had for the meal and also the canapés during the drinks reception. We were also told that guests literally could not finish a glass of wine before it was filled up again and were absolutely blown away by the attentiveness of the servers during dinner.
What really surprised my parents was the number of cards that guest have sent after the wedding THANKING US (!) for inviting them to what many described as the best Irish wedding they have ever been to! (I personally have never heard of guests sending thank you cards but it is in part a great testament to their Shelbourne Hotel experience)
Lastly, a huge thank you to you Cathy. Your attention to detail, your professionalism, and your calmness under pressure throughout the day was amazing. We can’t thank you enough and you really did help create the most special day of our lives. Thank you, thank you, thank you. x
The Shelbourne Hotel will always have a special place in our hearts and we look forward to celebrating many more days there when we return to Ireland and throughout our married life.
What a wonderful footing on which to start our new lives together. We’ve only just begun……….”

Emma and Bob

 

“Dear Cathy, We wanted to send a few words to express our sincere gratitude for everything the Shelbourne hotel and its staff did for us during our stay for our wedding on July 11th 2015. The entire team went above and beyond on every occasion to ensure that both myself and Colm and all our guests thoroughly enjoyed our stay there. The service of all staff (porters, reception staff, cleaning staff, spa staff, catering staff on the day and night of our wedding, etc) was simply exceptional. We continue to receive outstanding feedback daily on how amazing the staff, food, reception, flowers….simply EVERYTHING was.
Cathy, as our wedding planner you were simply outstanding. You were always there for us with helpful advice and a friendly smile. You are the face of The Shelbourne when couples decide to get married there and there is no better person for the job. It has been an absolute pleasure to deal with such a competent and professional wedding planner. Thank you sincerely for everything.
Anna and all the team, To say the flowers were out of this world would be an understatement. They were everything and much much more than we ever expected. We knew we were in good hands right from the beginning and the end product was simply beautiful. Almost all our guests commented on the flowers and how well done they were. Thank you ladies for everything.
To the evening banqueting manager (sorry Cathy…I can’t remember his name…he is from Roscommon though!!) It was an absolute pleasure to deal with you as our banqueting manager for our wedding. Cathy ensured she was leaving us in the best hands and that she certainly did. You ensured that everything ran so smoothly on the night. The food was fantastic and the whole show ran so so smoothly. Please also pass on a huge thank you to all the fabulous staff who waited on the tables at our wedding and served at the bar. We are truly thankful to you and all the team.”

Michael & Colm

 

“How do you start when something is perfect? I am the mother of the groom. My son and daughter-in-law were married at The Shelbourne Hotel in Dublin on June 21st, 2015. From the time the venue was being considered, to the time the happy couple checked out of the hotel the day after the wedding, we reveled in a six star experience. Cathy O’Shea was our dedicated Wedding Consultant and from 18 months prior to the wedding, she was informed, patient, cheerful, reassuring and anticipated every need. She perfectly co-ordinated the other vendors so the wedding flowed seamlessly.The ceremony and the reception and the dinner and the dance and the mid-night supper were all held in the group of rooms called The Adam and Deirdre Suites.The menu tasting, seven months before the wedding was a splendid event in itself. The in-house florist created a spectacle- there was an audible gasp from the guests as they entered for dinner. The ceremony, also held in The Shelbourne Hotel, was conducted by a Humanist Celebrant, Eithne Dempsey. There wasn’t a dry eye. Beautifully executed and with total professionalism, and held under a mind blowing floral arch lovingly designed and created by the in-house florists. The couple had hired Celtic Wedding Entertainment, a division of The Irish House Party. Eighty-eight guests from seventeen nations took to their feet, after having been presented a mouth watering dinner delivered with flawless service. I could expound further with superlatives – the photo in the couple’s suite that greeted them when they finally did make it to their room, the bagpiper greeting them as they returned after their photos, the sheer elegance of The Shelbourne Hotel itself. When something is perfect- well it just is. I would shout it to the highest rooftops! You will not go wrong if you choose The Shelbourne Hotel in Dublin as your wedding venue.”

Laski 

 

“Hi Cathy, Wanted to say a very big thank you to you and your team for making Greg and Izumi’s Wedding day so special. It was a wonderful day full of happy memories for them both. Our family and friends agree that the day could not have been better and that your team went above and beyond to make it an exceptional experience.
Kind regards and again a very big thank you.”

Irene & Terry

 

“I have been desperately wanting to email you over the past few weeks but quite simply haven’t been able to come up with sufficient words to thank The Shelbourne for what you gave us in December. In short you gave us a Christmas miracle. You gave us a stay that in my wildest dreams I simply could never have imagined. Absolutely everything about our stay and the day itself puts the word “perfection” to shame because it was beyond perfect, it was a fairytale. Nick and I have been very lucky to have stayed in some spectacular 5 star hotels across the world thanks to my job from Raffles to Sofitel, Paradise Cruisers and countless boutique hotels and Art Series Groups. I have never experienced service as we received in The Shelbourne. In fact nothing has even come close. I’m doing my best not to shed a tear as I remember the warmth, friendliness and genuine happiness expressed by every single one of your staff while we were there. From you, to Gwen, to Gillian (who made up our beautiful wedding bed), to the girl who brought us room service on Christmas morning and wished me the happiest Christmas with a genuine smile and every other member of staff we encountered, you were phenomenal from start to incredible finish. Nick especially would also like to compliment all the chefs, kitchen hands and service staff for the stunning meal. That was also the feedback we got from every single guest who attended on the day. Please pass on our 11/10 score to everyone involved along with our heartfelt thanks for giving us the best day of our lives. On a final and personal note I really do want to thank you personally for the little touches all the way throughout the day, from the Irish Times in our room right back to the first time we spoke when you always assured me that I had nothing to worry about, and you were absolutely right. Looking very much forward to our return to The Shelbourne”

Nick & Jacqui 

 

“Sincere thanks to you and all of your team at the Shelbourne for making our day so stress free and enjoyable. Everybody was so attentive, kind and professional. It was an absolutely fantastic experience and one that we will always remember. Friends and family alike also echo our thoughts and thanks to you all.”

Lousie & Cathal

 

“Cathy, I want to say a thousand thousand thank you’s. The wedding was beyond my wildest dreams. Your an ultimate professional. The whole team in the Shelbourne were brilliant. Please also thank James the food and beverage manager he was a star. thank you so much again.”

Ashling & Rob

 

“Just back to the real world now, and we both want to thank you and your staff for providing us with a wonderful wedding reception at The Shelbourne – I do not recall EVER coming across such high standards of service and quality that we enjoyed last month, and the special touches such umbrellas waiting for us at Doheny & Nesbitts, the line of honor as we came into the hotel, the photo left in our room and so forth really showed what the ‘WOW’ factor is all about.”

Grace & Ian

 

“Just back from honeymoon and wanted to say a huge thank you to you and all the staff. Our wedding a couple of weeks ago was exactly what we wanted and absolutely all of the guests have said it’s the best wedding they’ve ever been to. The food, the service and the decoration were all completely perfect. We can’t thank you enough”

Louise & Mark

 

“Dear Cathy, just a little note to thank you so so much for everything on Saturday and indeed over the last nine months or so. You have just been a pleasure to deal with. Everything was just as I wanted from the flowers to the canapés.We were so well looked after. Our arrival at the hotel was something I will never forget. The service and the food was just wonderful and exactly as requested. We will never want to leave the princess grace suite, it is just the most amazing place to start our married life. The framed photo was the perfect final touch. I really can’t thank you all enough. It was the perfect day in the perfect place. The Shelbourne has always been special to me and now it’s even more so. I have attached a few photos! I’m sure we will see you before we leave. Thanks again. “

Elaine & Eoin 

 

For more information please contact Wedding Executive Cathy O’Shea by Email: cathy.oshea@renaissancehotels.com